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Senior ICT Technical Officer

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Senior ICT Technical Officer

Industry Sector: Utilities (Elec/Gas/Water...)
Job Function: Other
Position Type: Permanent
Location: Queensland - Regional
Closing Date: 27/08/2019
Ref. No.: 122343

• Attractive Central Queensland location - Coastal
• Monday – Friday roster
• Maximum Term Contract – 24 months

The Gladstone Area Water Board (GAWB) is a Commercial Statutory Authority responsible to the Minister for Natural Resources, Mines and Energy and the bulk water provider located in the exciting port city of Gladstone, Central Queensland. GAWB supplies raw and potable water to major resource-sector industries, power generating organisations, and the Regional Council.

The Senior ICT Technical Officer implements and maintains Information Communication & Technology infrastructure, services, and systems across the organisation.

Reporting to the Chief Information Officer your responsibilities will include:
• Deploy the new ICT infrastructure, as and when required, to suit GAWB’s Infrastructure needs;
• Maintain and Enhance GAWB’s existing Infrastructure needs to minimise any downtime;
• Manage Service delivery for day to day operational matters AND new initiatives, through Vendor management;
• Support the implementation and delivery of GAWB ICT Strategic Plan and approved initiatives;
• Coach and mentor the ICT Technical Officer;
• Ensure data is appropriately backed up and periodically restored;
• Ensure systems have adequate capacity to meet approved demand;
• Manage data connections to all GAWB sites;
• Maintain telecommunications including VOIP and Mobile;
• Manage VMWare, vSphere, Network Area Storage (NAS), and View configuration and administration;
• Provide technical leadership in delivery of any in-flight project(s);
• Full responsibility for administration and configuration of networking switches and routers;
• Full responsibility for administration and configuration of Active Directory, MS-Exchange, DNS, DHCP, printers, networking infrastructure, and ICT security;
• Provide subject matter expertise in the areas of bandwidth utilisation, capacity planning and future network enhancements including GAWB website.

We would be pleased to receive your application should you possess:
• Bachelor of Information Technology or equivalent experience;
• 3 to 5 years Technical experience in maintaining ICT systems – On Premise and via Cloud (as a service);
• A sound knowledge of computer software applications including Office 365; Technology One ERP or similar, ServiceDesk Systems (Managed Engine/Op Manager or similar); Networking Infrastructure including firewalls (Cisco or similar), End User Security solutions (Sophos Antivirus or similar), IP Telephony systems (Mitel or similar);
• Demonstrated high level of skill in both oral and written communication;
• Exceptionally well developed customer service skills;
• Sound knowledge of service Delivery Management within a -as a service environment;
• Effective time management skills;
• Demonstrated initiative and results orientation;
• Self-motivated, with the ability to work unsupervised;
• Ability to cooperate and to work as part of a team;
• Current valid “C” class driver’s license.

Your application will be given preference should you also possess:
• ITIL version 3 Qualification Foundation Level or Higher

What’s on offer for the successful candidate?
• An opportunity to join a leading local organisation;
• 24 Month Maximum term contract role;
• 1x ADO per month.

This is a residential role based in Gladstone, Central Queensland.

Applications close 21st August 2019.

For more information about the Gladstone Area Water Board please click

Click to Apply for this job

For further information regarding this position please contact Luke Mullins at or by phoning on + 61 7 4970 0800

Please quote reference number: 122343 in all correspondence.

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